Quality evaluation of physiotherapy services in the department of Physical Medicine of the general hospital of Volos “Achilopouleio”

Introduction: Patient satisfaction is now an important indicator to assess the quality of health services. Purpose: The purpose of the present study was to estimate the patient satisfaction of the General Hospital of Volos 'Achilopouleio' (GHV) who visited the Department of Physical Medicine for physiotherapy services. Material and Methods: The PSQ questionnaire of Monnin & Perneger PSQ (2002) was given to 104 outpatients of the Department of Physical Medicine of the GHV, who participated in this study. The average age of the sample was 53.7 years. 52.9% of the participants were women and 47.1% were men. The SPSS 19.0 statistical program was used to analyze the questionnaires. Results: 90.43% of the patients participated in this survey. Total patient satisfaction was 90.6%. The satisfaction of the patients from their relationship with the physiotherapist was 91.2%, the satisfaction of the patients from the physiotherapy services procedures was 88.2%, the satisfaction of the patients from the hospital environment was 89, 5% and the overall assessment of patient experience at the end of their treatment was 95.3%. Conclusions: Patient satisfaction as indicator quality of health service, of the Department of Physical Medicine of the GHV, ranged at quite high levels. The physiotherapist's relationship with the patient during therapy proved to be the most important factor of satisfaction.

Keywords: Evaluation, quality, patient satisfaction, physiotherapy