Quarterly scientific journal

Satisfaction of patients from provided quality of care

Ifigenia Kotsagiorgi , Kalliroi Gkeka

Abstract

During recent years, the interest of health professionals has turned more and more towards to satisfaction of patients by the provided care of health. Aim: The aim of the present study was to review the literature about the satisfaction of patients by the the provided care of health. The method οf this study included bibliography research from both the review and the research literature, mainly in the pubmed data base which referred to the satisfaction of patients by the provided care of health. Results: According to the literature, satisfaction of patients’ needs consists a complex issue. As implementation of patients’ needs is defined the level of satisfaction of patients’ expectations related to personal experience and to the meet of internal needs. The results of recent studies indicate that the expectation of patients and the health professionals should coincide having as ultimate goal the reassurance of co-operation. It is widely accepted that the meet of needs is related to better clinical outcome since satisfied patients are more likely to accept medical treatment, to have active participation in their care and maintain trust of services of health care. Furthermore, assessment of satisfaction of patients’ needs contributes to the improvement of health care services and to better management of cost for health. Finally, it is widely accepted that the meet of needs consists a credible index of quality of care. Conclusions: Though the satisfaction of patients’ needs is a subjective issue, however, it should consist an integral part of the treatment.

Keywords: Patients’ satisfaction, needs of patients, quality of care, perceptions of patients and health professionals

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