Quarterly scientific journal

Conflict. Is it harmful or not?

Antonia Kalogianni

Abstract

Conflict is a fact that happens or it can be happening between individuals or groups. Conflict is defined as the process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about. There are three transitions in conflict thought: the traditional view, the human relation view and the interactionist view. There are also two kinds of conflict: the functional and the dysfunctional. The difference between them is the group production. Conflict process comprising of five stages: (a) the potential opposition or incompatibility: the presence of conditions that create opportunities for conflict to arise: communication, structure and personal variables, (b) cognition and personalization, (c) intentions such as competing, collaborating, avoiding, accommodating and compromising, (d) behavior which varies from simple disagreement to the complete opponent extermination, (e) outcomes (positive or negative) that characterize a conflict as functional or dysfunctional. The term conflict is not necessary bad and it mustn't be always avoided, because it maybe constructive. That means that conflict may improve the quality of decision, stimulate creativity and innovation, encourage interest and fosters an environment of self-evaluation and change. On the other side the destructive conflict must be avoided, because it can reduce  group effectiveness but the worst is to lead the group functioning to a halt and  potentially threaten the group's survival.

Keywords: Conflict, process of conflict, functional conflict, dysfunctional conflict

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